StillHiringStillHiring is not a support queue. Anything sent here is read by whoever operates the site — the same person who reviews a payment reference against the bank credit and who answers for what a listing label means. That is the advantage and the limit of it: you get a real answer from somebody who can actually change things, and you do not get an autoresponder, an account manager or a guaranteed reply time. The form below is that channel, and it works with or without an account.
The form below goes into the support queue that whoever runs this reads — the same person who compares a payment reference against the bank credit. It works whether or not you have an account, and it works when you cannot get into one, which is exactly when a page that only offers “email us” is no use to anybody. You get a reference back; quote it in a follow-up and the two messages are read as one.
That form is this site's only written channel. There is no published email address for this deployment, no phone number, no physical office to visit and no live chat, and we are not going to invent one of each to look bigger than we are.
Signed in, your message also shows up under Messages on the account page, where you can see whether it has been handled. There is no autoresponder and nothing is sent to you by email — this product does not send email at all.
Most reasons to write are already self-service, and faster there:
We will never ask you for your password, and please do not send it — only a hash of it is stored, and a temporary password is handed over once and then replaced by you, so nothing in a reply needs the real thing. If you cannot get into your account, send the form from the address you signed up with and say so. There is still no reset email, because there is no email: once you are in, the account page changes a password itself. So if a message arrives claiming to be from us and asks for a password, a card number or a bank login, it is not from us — and payment here is always something you initiate yourself, never something we initiate for you.
Send the order reference — it looks like SH-XXXXXX — and the UTR you reported, plus the date and the amount. Every order is held against the email address on your account, so those two fields are what let a person find your row and compare it against the bank credit. Your order list, with each reference and its current status, is on the scan screen if you need to look it up.
Most of this is self-service and faster there: your profile, saved jobs, tracker and wallet are all editable on the account page, and the same page will hand you a downloadable copy of every row we hold about you, or delete the account and the data on it in one action. Write when it is not self-service — a correction you cannot make yourself, a question about what we hold, or a request about somebody else's account, which we will refuse unless they ask us themselves.
Tell us the job title, the employer as we show it, and where it came from. We go back to the source the listing was fetched from and re-run the same check the crawler runs. If the employer's page no longer carries the role, the listing is marked expired here and drops out of the feed; if the page simply did not answer, it is filed uncertain rather than dead, and we say which of the two happened.
If you maintain a careers page or a board and would rather your postings were not indexed here, ask and we will exclude your source. We publish employer reputations built from what our crawler sees, so the least we can do is honour a request to stop looking.
A screen showing an empty state where data should be, a result that cannot be opened, an alert that never arrived, a scan that failed after spending a credit. Say what you clicked and what appeared instead; a browser name and rough timestamp is enough. No screenshots of other people's accounts, please.
Tell us immediately, from the address you signed up with, and say when you first noticed. If you can still sign in, change the password on the account page first — doing that signs every device out, including whoever else is there, and the change takes effect on the next request rather than when a token happens to expire. If you cannot get in, send the form and we issue a temporary password against the account the sender address matches, which has the same effect of kicking out the old sessions; you set your own secret immediately after. If you would rather be out than risk it, deleting the account on the account page takes the data with it.
Ask it. There is no sales team and no demo booking; the person who reads this is the person who runs the service, prices the plans and reviews the transfers. Anything we charge for is on the pricing section of the homepage and the money rules are written out in the terms.
No promise about response time, because a page that guarantees “within 24 hours” on a service run by a handful of people is a claim nobody is checking. What is true: a person reads the queue — there is no autoresponder and no agent on the other end — and a question about money is settled against your order row and the bank credit, not against a policy script. Every message moves from open to handled in the queue, and that is the status you see on the account page. If your paid period is running out and the problem is money, put that in the first line, because it changes what gets dealt with first.
One limit worth stating out loud: a ticket being handled is not a message delivered. Answers reach you through this same form if you write back, or as a change on your own screens — an order flipping to matched, a password reset waiting to be used. Nothing is emailed to you.
Your message is stored in one place — a support row holding the address, the topic, the order reference if you gave one, and the text — and it is used to answer it and, where relevant, to correct your account or an order row. Nothing else. It is not added to a marketing list; there is no marketing list to add it to. We keep no IP address and no browser fingerprint with it, so the ticket is attached to the address you gave and to your account if you were signed in. It appears in the file under “Download my data” and is deleted with the account. The full picture of what is stored and for how long is in the privacy policy.
Related: Privacy · Terms · Job search · Hiring Index